Refund policy

RETURNS AND REFUNDS

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, unwashed, with tags attached, and in its original packaging. Proof of purchase is required.

To start a return, email brimlume@gmail.com before sending any item. If your return is accepted, we will provide return instructions and the correct return address. Items sent back without prior authorization will not be accepted. Do not send returns to our registered business address unless we specifically instruct you to do so.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, or incorrect, and include your order number and clear photos. If the issue is confirmed, BRIMLUME will cover reasonable return shipping and arrange a replacement or refund.

EXCEPTIONS

We cannot accept returns for items that have been worn, washed, altered, or damaged after delivery; items marked final sale; or gift cards. Your statutory rights are not affected.

RETURN SHIPPING

For returns based on a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

REFUNDS

We will inspect your return and notify you of the decision. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional processing time.

EXCHANGES

The fastest way to exchange an item is to return the original item and place a new order after the return is accepted.

EUROPEAN UNION CANCELLATION RIGHT

If an order is delivered into the European Union, you may have the right to cancel or return it within 14 days, subject to applicable law and the eligibility conditions above.

CONTACT

BRIMLUME is operated by FLOWELLE LLC. Questions about returns can be sent to brimlume@gmail.com.